As part of the mission of becoming the best and most professional destination for those traders who are serious about their trading with Binary Options, Stern places high importance on offering it’s traders top class customer support 24/7, 365 days a year.
Stern Options also has a company policy of continuous education for it’s staff. In simple terms, this means that the staff are constantly learning new concepts and improving their skills. This is done with the primary goal of helping clients reach their financial goals. Take a short journey into the world of Stern by reading our Trading with Stern page.
The Stern Options Customer Support division covers a wide range of topics relevant to every aspect of the business and consists of the following elements:
• Customer Support FAQs
Stern believes that the FAQ section covers most, if not all, of the most common questions asked by customers. They have gathered the questions that clients, or potential clients, have asked over the years, and have compiled them into a comprehensive FAQ section available on the Stern Options Customer Support page on the website.
Why don’t you check the FAQ page before engaging with them in any other way? You will be pleasantly surprised by the number of all-encompassing questions. We are almost certain that you will find the answer to your question on the FAQ page.
If you do not find the answer to your question on the FAQ page, or you prefer not to go through a whole list of questions to find the answer to your question, you can always get into contact with the support department directly.
• Email support
Stern Option places high priority on providing high quality customer support. Should you not find the answer to your question in our FAQ section, you are more than welcome to engage with them via email. The well-versed, highly skilled support staff are able to answer any question related to trading in binary options on the platforms.
Email support staff are available 24/7, 365 days a year, and will undertake to answer any emails promptly, knowledgeably and professionally.
• Telephonic support
Do you have an emergency? Have you looked on the FAQ page for a solution to your emergency? Are you perhaps a person who prefers to have a verbal conversation with a skilled support consultant?
Whatever your reason may be, the professional, courteous telephone consultants are available every day of the year to speak with you and assist you. Stern understands and appreciates that all clients have different needs, and we will do their best to guide you and support you in every way they can.
• Online chat support
As opposed to general practice Stern Options doesn’t use bots to handle the online chat on the website as this only frustrates people; resulting in unhappy traders who are more likely to leave and find another online trading platform. Consequently, Stern Options doesn’t use online bots to initiate the initial contact with current and potential traders.
As a result of this policy decision, we have employed courteous and highly skilled agents who are available 24/7 to respond to your chat requests. Our agents are knowledgeable about all aspects of our trading platform. In the rare case that they are not able to help you, they will forward your question on to someone who can answer your question.
• Trading academy
The Stern Trading Academy is an integral part of a holistic customer support offering. Academy staff work hard at providing expert and content-rich documentation aimed at helping you progress from a beginner trader to an advanced trader. This documentation is developed with the aim of being useful to everyone; irrespective of your skill and level.
You can learn more about trading strategies and instruments by reading Stern Trading Methods.
Comments and questions regarding any aspect of online trading are highly welcomed and if there is a section of our documentation that you do not understand you are more than welcome to get in touch with the academy staff that will aim to assist you with any question that you may have.
Final Words on Customer Support
The Stern Customer Support division, has made it a priority to employ skilled, courteous, knowledgeable staff who are able to answer any of your questions relating to binary options trading on the Stern binary options platform.